Upskill is transforming traditional HR Services into exciting, engaging, and effective Human Relations! Our team of experts is well-versed and experienced in delivering a large range of Talent Acquisition services. We are specialized in IT, ITO, BPO, SSC, SDC Recruitment, Executive Search and HR Consultancy. We are building strong connections and facilitating efficient relations between job applicants and employers.
We support both large international and local companies in growing their business, providing them with the best talent to help them succeed!
As a recruitment agency, we will provide you with all the information needed about the company, we will answer all your questions and will prepare you for the interview with the client.
Our current client is UK’s leading bookmaker and one of the most recognized and trusted brands in the gaming industry.
On their behalf, we are looking for open and dynamic individuals to join their new team as a Customer Support Specialist with German or Spanish
Responsibilities:
- Communicate with customers using chat, email, phone or a ticketing system (depending on the project requirements);
- Handle general customer issues – accounts, forgotten passwords etc.;
- Resolve customer complaints;
- Show good issue understanding, dispatching according to the correct escalation paths for cases that exceed the required service level;
- Acceptance, collection, categorization and prioritization of notifications for the agreed services in the ticketing tool;
- Checking if the issue is solved and close the ticket for information of the user including documentation;
- Serve as a Single Point of Contact (SPOC) for End Client users and other Service Providers or End Client related resolution groups;
- Logging of all contact activity (e-mail, web & telephone), dispatching when appropriate and tracking activity;
- Ticket management of the queries from opening to closure;
- Record and resolve all queries within agreed fix times.
Requirements:
- Excellent command of German or Spanish;
- Excellent verbal and written communication skills;
- Good command of English language;
- Ability to work in dynamic multinational environment;
- Good team player;
- Ability to work on shifts;
- Previous experience in a customer service environment is a plus;
- Previous experience or interest in the betting industry is a plus.
The company offers:
- Competitive salary and benefits package;
- Opportunities for career development in one of the fastest-growing business areas;
- Opportunity to acquire new knowledge and skills in an innovative product sphere;
- Chance to work within a global team of highly motivated professionals in a friendly and dynamic work environment;
- Dynamic working atmosphere with young people and freedom to fully bring in your individual strengths and skills.
If you meet the above-mentioned criteria, don’t hesitate to apply! We welcome the opportunity to learn more about you!
Please send your CV in English.
Please note that only short-listed candidates will be contacted. License №2826. We will treat your application with full confidentiality!