Community and Player Support Specialist with Spanish and English

Месторабота: София / България
Работно време: Пълно
Договор: Трудов
Подходяща за студенти.
За хора без или с малък опит.
Описание

**All interviews will be conducted remotely (online or by phone).


 Our client is a Swedish triple-A game studio that develops and publishes its own games. It has rapidly grown from a start-up to a large team of world-class industry professionals based in Malmö and London currently working on several new projects which will be developed for PC and next-gen consoles. 


 If you have a passion for gaming, Discord is not a mystery for you and you want to have fun while working, apply now!


YOUR ROLE: 
  • Be the players’ advisor and provide the best player experience. 
  • Communicate with gamers via Discord, social media, forums, and internal ticketing system. 
  • Support the translation of news and posting of Patch notes. 
  • Know the games inside out to ensure all player’s queries are addressed appropriately. 
  • Execute an organized, efficient, and structured working process.

REQUIRED SKILLS: 
  • Fluency in Spanish and English. 
  • Knowledge of Discord, social media platforms, and forums. 
  • Avid player or experience in gaming support will be an advantage – if you can relate to the player’s mindset, if you have experience with gaming communities or the gaming culture in general. 
  • Ability to multi-task and manage time effectively.

WHAT WE OFFER: 
  • An attractive remuneration + performance bonuses. Referral bonuses. 
  • Work with experienced professionals in the gaming industry from Sweden and the UK. 
  • Flexible working hours. 
  • Additional health insurance and other social benefits. Exclusive discounts & offers. 
  • Open-minded management team promoting innovation, personal, and professional development. 
  • Permanent employment; full-time.