UpSkill is transforming traditional HR Services into exciting, engaging, and effective Human Relations! Our team of experts is well-versed and experienced in delivering a large range of Talent Acquisition services. We are specialized in IT, ITO, BPO, SSC, SDC Recruitment, Executive Search, and HR Consultancy. We are building strong connections and facilitating efficient relations between job applicants and employers.
We support both large international and local companies in growing their business, providing them with the best talent to help them succeed!
As a recruitment agency, we will provide you with all the information needed about the company, we will answer all your questions and will prepare you for the interview with the client.
Our current client is a leading global BPO company which is rapidly expanding its Sofia operations. On their behalf, we are looking for a Technical Support Consultant with French who will join a team of support specialists.
In accordance with art. 38 (1) of the Law on People with Disabilities, the workplace is vacant for the appointment of people for whom the medical-labour expert commission have established a degree of permanently reduced working capacity / type and degree of disability 50 and over 50%. (Във връзка с чл. 38, ал. 1, от Закона за хора с увреждания, работното мястото е свободно за назначаване на хора, за които органите на медицинската експертиза са установили степен на трайно намалена работоспособност/вид и степен на увреждане 50 и над 50% (ТЕЛК).
If you are curious about this exciting opportunity, then this might be the chance you have been waiting for!
Responsibilities:
- Communication via telephone, mail and chat with existing customers in order to diagnose and solve technical issues with the products they have bought;
- Transfer more difficult enquiries to second level. Follows the transfer policies to politely gather required data and transfer to appropriate team;
- Demonstrates a strong customer service orientation and takes responsibility to ensure customers are satisfied;
- Reports the most common issues to Team Leaders, Case Controllers, Trainers and Operations Manager;
- Achieves productivity and quality targets as set by the Team Leaders in relation to self and other team members.
Requirements:
- Fluent French language;
- Very good command of English language;
- Excellent knowledge of all MS Office tools (Word, Excel, PowerPoint, Access, Outlook);
- Advanced skills in contact centre tools and applications;
- Ability and interest keep up-to-date on industry best practices and development initiatives;
- Pleasant, patient and friendly attitude;
- Strong problem-solving skills;
- Excellent communication skills;
The company offers:
- Opportunity for career development within a large multinational company;
- Excellent salary;
- Free multisport card;
- Additional medical insurance;
- Great office location;
- Team-building activities;
If you meet the above-mentioned criteria, don’t hesitate to apply!
We welcome the opportunity to learn more about you!
Please send your CV in English.
Please note that only short-listed candidates will be contacted. License No.2826. We will treat your application with full confidentiality!
С натискане на бутона “Съгласен съм”, кандидатът дава съгласието си UpSkill Ltd. да разполага, използва и споделя с потенциални работодатели предоставените му лични данни, както и те да бъдат включени в професионалната база данни на UpSkill Ltd. в срок от 1 (една) година.